About the charity:

Since 1986 the CRRC has been helping sick, injured and unwanted pets. We have rescued and rehomed more than 25000 cats, kittens, rabbits and guinea pigs, and normally help around 1000 animals each year.

Main responsibilities:

Already with experience in the management of people and retail operations, you will lead by example and be ready to maximise the performance of our staff and volunteers. Articulate and approachable, you must be able to strike a rapport with customers, employees, volunteers and public alike, and maintain a positive outlook.

The ideal candidate will have a proven track record of running retail shops and managing staff and volunteers in the execution of all the required retail activities.

Reporting Line

• The Relief Manager reports directly to the Head of Retail.

Responsibilities:

• To ensure that when covering the duties of a Manager that the shop continues to run as effectively as when they are present.
• To raise funds for the Charity by selling donated clothing and bric and brac to the general public.To comply with Cat and Rabbit Rescue Centre procedures and policies.
• To maintain effective working relationships with managers, colleagues, paid staff, volunteers and community contacts in order to achieve business objectives and create a positive and happy atmosphere.
• To provide a courteous and helpful service to the public.
• To promote the work of the Charity to the general public.

Main Duties:

• To be responsible for the overall management of the shop in the Manager’s absence.
• Opening and closing the shop and ensuring that the advertised trading hours are adhered to.
• Ensuring that the shop premises are clean and tidy and that Health and Safety regulations are observed.
• Encouraging and accepting donated goods for sale.
• Sorting and preparing goods for sale and overseeing a pricing policy for the shop.
• To be accountable for all monies in the shop, to be responsible for banking the takings, for completing weekly returns and for petty cash in the shop, and maintaining other records as required in the absence of the Manager.
• To co-ordinate and manage the work of the shop volunteers and over-see the volunteers rota.
• To ensure the best possible presentation and display of goods for sale.
• To attend staff meetings when required.
• To be prepared to work in all of the Cat and Rabbit Rescue Centre charity shops outlets when required.
• To assist in other duties as they arise.
• Computer literate and familiar with the use of the usual technology deployed in retail operations, cash handling, tills, card readers, safes, etc.
• Able to network and build up strong relationships for the benefit of CRRC.
• A clean driving licence with own transport.Holding a key to the shop premises during the Manager’s absence.

Person Specification:

• Physically able to carry heavy boxes and bags of donated items (for which training will be given)
• Good administrative skills.
• Good communication skills.
• Commitment to equal opportunities.
• Experience of dealing with the public.
• Experience of keeping records.
• Experience of organising or managing the work of other people.
• Experience of dealing with money.

Desirable:

• Management Experience
• Knowledge of the charity retail sector.
• A passion for animal welfare.